Shipping Policy
Shipping Policy
Noosa Longboards ships to almost any address in the world.
We offer free shipping on all Australian orders over $100 and on International orders over $150 AUD, excluding our surfboards. The shipping cost will be displayed in your cart during checkout, together with the value of any discount that is applied to your order.
Our shipping rates for surfboards are as follows: $150 for East Coast Coastal Towns (Noosa to Wollongong); $180 for Melbourne and Torquay; and $250 for the Rest of Australia. International Surfboard freight can be arranged to most locations. Noosa Longboards Customer Service will contact you to arrange payment on shipping following your purchase.
Please note that we are unable to ship to PO boxes outside of Australia.
Delivery Times
All orders are dispatched within 48 hours on business days, excluding our surfboards. A delivery time of 1-5 business days is expected for Australian orders, and 4-10 business days for International orders. Surfboards can be shipped Australia wide and have an expected delivery time of to 7-14 business days.
Tracking details will be automatically provided via email when your items are dispatched however please allow up to 24 hours for your tracking number to register in the carriers system. Most orders are sent through Australia Post.
During sale periods, or within a few days of a collection launch, there may be slight delays in shipping. We will endeavour to get your order out to you as soon as possible and appreciate your patience during these times.
Duty and taxes
Orders shipping outside of Australia may be subject to local import charges. Customs policies vary widely, with customs or import duties being charged once the order reaches its destination country. Noosa Longboards cannot be held responsible for any additional charges as Customs & Duty charges are controlled by the local government at the destination of import. Before shopping online with Noosa Longboards, we ask for you to be aware of any additional importation fees your local customs office may charge before placing your order. We cannot class your international orders as 'gifts' to bypass or reduce any custom fees.
Please contact your local customs or post office for more information regarding taxes and duties payable in your region.